Cwm Yr Hendy Covid 19 Policy
Reopening 15 July 2020.
We are reopening our doors to our luxury lodges on the 15th of July 2020, we have made some amendments to our operations to give you the safest and most enjoyable holiday that we are able.
We have completed and satisfied the Good to Go status awarded by Visit Britain (certificate available on request)
Please remember that the Welsh rules and guidelines for dealing with CoronaVirus may differ from what you are used to, whilst you are staying with us you are required to comply with the guidelines and rules as listed by the Welsh Government https://gov.wales/coronavirus (please check website for current advice)
What we are doing.
Our Holiday lets are spaced in the perfect wide open spaces of Mid Wales, the great outdoors is just on your doorstep waiting to be discovered by you.
We are perfect location for social distancing, relaxing and taking a day exploring (without seeing a sole if you don't want to.)
Checking in and Checking out
To keep you safe and well we now aim to offer you a contactless check in and check out.
Instructions for your arrival will be sent to you prior to your stay, alongside an information form that we kindly request you complete (for our records and to help with track and trace requirements if needed)
This will ask you to clarify that you are safe and well and have not shown any of the symptoms of Coronavirus.
Whilst in usual times we are able to be more accommodating with early or late checking in and out, at this time due to the necessity of extra cleaning and disinfection operations that need to be undertaken between guests, we ask that you commit to the times that are stipulated on your booking form (unless otherwise arranged with us).
The lodge will as usual, be cleaned, disinfected and steamed thoroughly prior to your stay,
Some of the finishing touches that you may have become accustomed to at Cwm Yr Hendy may be missing from your stay at this time, in accordance with the recommendations from Visit Britain we have removed non essential harder to clean items from the lodges i.e books, dvds, cd’s
We hope this doesn't impact on your stay, you are of course welcome to bring your own.
The hot tubs will be drained and chlorinated and the chemical levels checked before and during your stay.
You will find cleaning products within the lodges and hand sanitisers at frequent touch points which you are welcome and encouraged to use.
All linens and towels are laundered away from the property and returned.
You are welcome to bring your own bedding and towels if you find this more comfortable, please inform us if this is your intent and we will ensure the lodge is ready for you to dress.
If you become ill or start to show symptoms whilst at Cwm Yr Hendy.
Always follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection: https://gov.wales/coronavirus
People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:
Fever or chills
Shortness of breath or difficulty breathing
Muscle or body aches
New loss of taste or smell
Congestion or runny nose
Nausea or vomiting
If you show any of these symptoms, you must:
1. Inform us IMMEDIATELY.
2. Self Isolate
3. Request a test
4. If positive you are to check out and return home IMMEDIATELY, and self isolate for 14 days.
If you are not well enough to drive yourself home, this must be discussed with a Medical Professional and, if necessary, Powys County Council.
Any extensions to your stay will incur the standard nightly charge for the accommodation, extending to any bookings we have to cancel as a consequence.